Service Coordination and Resident Engagement

Wednesday, November 8: 2:00pm – 3:30pm

In this session, our speakers will share their ideas that worked in their communities for service coordination and resident engagement for both elderly and family projects. Attendees are encouraged to brainstorm and share experiences about how to get residents involved and what services are most beneficial to the residents we serve.

Session Materials:

Service Coordination and Resident Engagement Presentations (2.71 MB Adobe PDF File)


Terry Allton, National Church Residences
Terry Allton, BSSW, MHA, LSW, is a graduate of The Ohio State University and a Licensed Social Worker in the State of Ohio. Ms. Allton currently serves as Senior Vice President, Home & Community Services at National Church Residences . National Church Residences currently has more than 370 employed service coordinators in properties across the US and Puerto Rico. Terry is responsible for the oversight the Home & Community service lines, including service coordination programming, skilled home health, hospice, personal care private duty agencies, and the adult day programs. All of which focus on the expansion of lifestyle-enhancing support systems and service coordinator programs for National Church Residences 25,000 affordable housing residents. Ms Allton has received the 2001 Award of Excellence in Management Innovation from the American Association of Service Coordinators and the 2002 Excellence in Practice Award from LeadingAge. Ms. Allton served as the Chair of the Board of Directors of the American Association of Service Coordinators from 2003-2005.


Jane Newkirk, Clinton County Community Action
Jane Newkirk has been employed with Clinton County Community Action for 29 years. Mrs. Newkirk's current position with the agency is Housing Manager/Executive Assistant. In her position she administers the agency's CARS program, placing individuals in vehicles to provide transportation to and from employment, as well as assisting with other day to day operations of the agency. Her primary position is Housing Manager in which she has managed the agency's tax credit projects for the last 20 years. She has worked with the construction company on site selection, planning and development prior to, during and after construction. She is responsible for day to day operations of the tax credit properties and maintaining all compliance. She attended Southern State Community College. She has obtained her HCCP and SHCM Certification.

Regina Clemons, Community Properties of Ohio (CPO)
Ms. Clemons, Director of Resident Services joined Community Properties of Ohio in November of 2016 and is responsible for providing leadership to CPO's resident service division, CPO Impact. She applies her expertise in quality assurance management and fiscal responsive expertise to seek highly-successful and cost-controlled results. Ms. Clemons began her career as a Senior Service Coordinator with the Lucas Metropolitan Housing Authority in Toledo, OH. She brings over 25 years' experience in non-profit management and housing. She is a strong visionary, delivering success through building, leading, and inspiring staff that realizes and increases performance while remaining dedicated to providing comprehensive solutions that satisfies the organization goal.

Dr. Michele Reynolds, Nothing into Something Real Estate (NISRE) Inc.
Dr. Michele Reynolds has over 20 years of professional experience in business and non-profit management. She holds a Commercial Real Estate License in the State of Ohio. Her education includes a Bachelor of Science degree in Criminal Justice from the University of Cincinnati, Master of Arts in Public Administration and Urban Studies from the University of Akron, Master of Law from Thomas Jefferson School of Law, and Honorary Doctorate of Philosophy from CICA International University and Seminary. Dr. Michele is all but dissertation toward her earned doctorate degree in Business Administration from Northcentral University. Dr. Reynolds is the Founder and Chief Executive Officer of NISRE Inc.—a faith based nonprofit community development organization that provides affordable housing solutions and a range of economic empowerment initiatives designed to alleviate poverty and revitalize neighborhoods in low and moderate income communities. Under Dr. Reynolds' leadership NISRE, Inc. has housed over 1000 restored citizens through its restorative housing programs and created workforce opportunities for marginalized citizens. NISRE Inc. is the parent company of 9 businesses, which includes The EXIT (Ex-offenders In Transition) Program, Jessie's World, Rahab's Hideaway, Coffee Crafters, Sawyer's Place, The Destiny Center, Seniors Helping Seniors and Cargominiums® for which Dr. Michele Reynolds oversees as Chief Executive Officer. She is also former adjunct faculty of Kaplan College, where she taught in the Criminal Justice Technology program for 3 years.

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