Key Property Performance Metrics

Tuesday, November 7: 10:45am – 12:15pm

Industry experts will discuss the key performance metrics that must be tracked for a property and a portfolio and share best practices. All aspects of oversight will be explored, including meeting owner's objectives, monitoring the managing agent and effective governance via an asset management committee of your board of directors.

Session Materials:

Key Property Performance Metrics Presentations (3.79 MB Adobe PDF File)


Jeanne Golliher, Cincinnati Development Fund (CDF)
Jeanne Golliher has served as President and CEO of the Cincinnati Development Fund (CDF) since July 1998, following 16 years in community lending and advocacy as Vice President of Community Development for KeyBank. CDF is a certified Community Development Financial Institution (CDFI) which underwrites and services community development real estate loans that result in the creation or preservation of affordable housing, or revitalization of urban communities. CDF is also a certified Community Development Entity (CDE), a designation that allows the organization to receive and deploy Federal New Markets Tax Credits. CDF has originated loans totaling over $400 million, and currently manages a portfolio of $205 million in direct loans and assets under management. Its loan capital comes from loans and investments provided by banks, corporations, foundations, the Federal Home Loan Bank and the CDFI Fund, a division of the US Treasury. Ms. Golliher serves on the boards of Ohio Capital Corporation for Housing, Greater Cincinnati LISC, Homesteading and Urban Redevelopment Corporation, Woodward Trust, Economic Development Committee of Hamilton County Development Corporation. She a member of PNC Community Partners and PNC Bank's Community Development Advisory Boards, IFF Community Development Advisory Board and Park National Bank's SW Ohio Advisory Board. Ms. Golliher formerly served as Treasurer for Hamilton County Development Corporation, President of the Better Housing League, Member of the Economic Development Cabinet under past County Commission Presidents David Pepper and Todd Portune, and served as Commissioner to the Cincinnati Human Relations Commission.


Valorie Schwarzmann, Columbus Housing Partnership, Inc. dba Homeport
Valorie Schwarzmann is the Chief Financial Officer of Columbus Housing Partnership, Inc. dba Homeport. Her responsibilities include oversight of (1) financial reporting, planning and strategizing for Homeport and its related affiliates; (2) grants management; and (3) asset management of Homeport's rental portfolio. Valorie and the finance team work closely with executive leadership and program leaders to provide the necessary information needed to drive operational decisions as well as by providing recommendations to strategically enhance financial performance and business opportunities that will assure Homeport's future sustainability. Before joining the staff of Homeport in 2010, Valorie was on its Board of Directors for three years as Treasurer. Previously, Valorie was a tax advisor at Plante & Moran, LLC with a primary focus on business consulting and tax return filings for not-for-profit organizations and Low Income Housing Tax Credit entities. Prior positions include tax advisor at GBQ Partners and Ernst & Young with an emphasis on mergers and acquisitions and management of compliance services; trust administrator at Huntington Trust Company; and Treasurer of four other Columbus not-for-profit Boards. She holds a law degree from New England School of Law and a Bachelor of Arts in Politics & Government from Ohio Wesleyan University. She is a Certified Public Accountant (CPA) and is currently working on receiving her Certified Housing Asset Manager (CHAM) designation through NeighborWorks America.

Harold Nassau, NeighborWorks® America
Harold Nassau is NeighborWorks® America's Director of Asset Management, National Real Estate Programs. For the past 10+ years, Mr. Nassau has overseen asset management training and technical assistance for one hundred local NeighborWorks Organizations who develop multifamily housing. He supervises and reviews the performance data collection for the 70,000 multifamily units owned by NeighborWorks® America members. In 2005, Mr. Nassau designed and launched the Neighborhood Risk Management Corporation and its insurance programs which now serve 43,000 units. As a NeighborWorks® America representative, Mr. Nassau is President of the Consortium of Housing and Asset Management (CHAM®) and heads the Curriculum Development Committee. During the five years prior to joining NeighborWorks® America, Mr. Nassau was the Asset Manager for a Boston-based regional nonprofit that developed 2,000 units of affordable housing in partnership with 12 different Community Development Corporations (CDCs). In this capacity, he also developed a loan program for 5-20 unit buildings and an insurance program for affordable housing. Before entering the world of nonprofits and intermediaries, Mr. Nassau had 15 years' experience in the for-profit world as a Property Manager, Director of Property Management and as the owner of a management company. Portfolios included rental housing, condominiums, co-ops and commercial real estate. Additionally, he has developed rental housing. Mr. Nassau currently serves on Board committees for asset management of two Boston CDCs.

Paul Jalen, Miller-Valentine Group
Paul joined Miller-Valentine Group's Cincinnati, OH office in 2008 as an Asset Manager, cooperatively overseeing asset strategy development and management of the residential organization's greater than 10,000 units of affordable and market rate real estate holdings across 14 states. His general responsibilities include performance metric development and monitoring, high-risk property stabilization, capital needs assessment, Year 15 strategy development and owner, investor and lender relationship management. His specialized accountabilities include residential dispositions, real estate tax assessment and appeals, and asset management of 1,536 privatized military housing units at Wright Patterson Air Force Base in Dayton, OH. Paul began his career with the audit and consulting group of Deloitte, based in Cleveland, OH, specializing in the real estate, retail and hospitality industries. In the years following, he assumed real estate compliance and audit oversight roles with a number of his former clients, including Renaissance Hotel Group, Marriott International and The Richard E. Jacobs Group, formerly the largest privately-owned shopping center developer and owner of the Cleveland Indians baseball franchise. Prior to joining Miller-Valentine Group, Paul was recruited by Italian eyewear designer and manufacturer, Luxottica Retail, to develop and oversee the organization's international real estate lease audit function for retail brands, including LensCrafters, Pearle Vision, Sunglass Hut and Oakley. Paul achieved Bachelors Degrees in Accounting and Finance from Miami University in Oxford, OH.

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