Innovations Producing Positive Resident Outcomes

Wednesday, November 7: 1:45pm – 3:00pm

Affordable housing practitioners interface with highly vulnerable households every day. This panel will explore new and innovative approaches to more effectively engage residents, and will highlight best practices that help remove barriers, produce positive outcomes and transform lives.

Session Materials:

Innovations Producing Positive Resident Outcomes Presentations (1.98 MB Adobe PDF File)

Room Number:



Eileen Fitzgerald, Stewards of Affordable Housing for the Future (SAHF)
Eileen Fitzgerald is President of Stewards of Affordable Housing for the Future (SAHF), a national nonprofit membership organization consisting of eleven of the nation's highest capacity non-profit affordable housing developers and owners. SAHF believes that quality affordable housing is an essential cornerstone that provides stability, opportunity and improved quality of life to individuals and families. Its members provide high quality, affordable rental homes to more than 100,000 households in 49 states, the District of Columbia, Puerto Rico, and the Virgin Islands. In her role as President, Ms. Fitzgerald works to identify, develop and advocate for key strategic issues and initiatives of concern to the organization and its members, create a level playing field for effective nonprofit businesses while also working to heighten SAHF's impact in improving the lives and opportunities for all the individuals and families served through its members. With 25 years of experience in housing and community development, Eileen joined SAHF as President in July 2014. From 2005 to 2014, Eileen served as CEO and COO of NeighborWorks America, a Congressional chartered nonprofit that provides grants and technical assistance to a network of more than 250 affordable housing and community development organizations as well as training to more than 10,000 professionals annually. During her tenure, NeighborWorks became a leader in the response to foreclosure, initiating the highly successful National Foreclosure Mitigation Counseling program and partnering to create the National Community Stabilization Trust. As COO and CEO, Eileen oversaw more than $1.5 billion in grantmaking. Eileen also emphasized the importance of a balanced housing policy, growing the rental housing portfolio of the NeighborWorks organizations to more than 110,000 rental homes during her tenure. Prior to NeighborWorks, Eileen served at the Fannie Mae Foundation, as the acting executive director and vice president of program operations at the McAuley Institute, and as the chief investment officer for single-family finance at the AFL-CIO Housing Investment Trust, a multi-billion dollar investment company, which includes assets from hundreds of pension funds. From 1994 to 2000, Fitzgerald served in the U.S. Department of Agriculture's Rural Housing Service as the associate administrator and acting administrator, where she was responsible for management and oversight of single-family, multi-family housing and community facilities programs. She served in both Virginia and Maryland state governments. She is a graduate of Fordham University in New York and the Woodrow Wilson School of Public and International Affairs at Princeton University.


Regina Clemons, Community Properties of Ohio (CPO)
Ms. Clemons, Director of Resident Services joined Community Properties of Ohio in November of 2016 and is responsible for providing leadership to CPO's resident service division, CPO Impact. She applies her expertise in quality assurance management and fiscal responsive expertise to seek highly-successful and cost-controlled results. Ms. Clemons began her career as a Senior Service Coordinator with the Lucas Metropolitan Housing Authority in Toledo, OH. She brings over 25 years' experience in non-profit management and housing. She is a strong visionary, delivering success through building, leading, and inspiring staff that realizes and increases performance while remaining dedicated to providing comprehensive solutions that satisfies the organization goal.

Julianna Stuart, Preservation of Affordable Housing
Julianna Stuart is POAH Communities' Director of Community Impact. In this capacity, she manages the strategy and operations of the Outcomes Initiative, POAH's portfolio-wide approach to investing in the residents that call POAH properties home. Julianna oversees the development and management of strategic programs and partnerships, as well as the ongoing learning, evaluation and performance of the Initiative. Julianna also manages POAH's Family Self Sufficiency program, the largest of its kind in the nation, which enables HUD-assisted families to build assets, increase their earned income and achieve personal and financial goals. Prior to joining POAH Communities, Julianna managed a national project to demonstrate the impact of service-enriched rental housing among 13 members of the Stewards of Affordable Housing for the Future (SAHF) network. Julianna began her career as a resident service coordinator with The Community Builders on Chicago's West Side.

Kathy Ison-Lind, Episcopal Retirement Services
Kathy joined Episcopal Retirement Services in May 2002 and currently serves as Vice President Affordable Living and In-Home Services. She came to ERS from the Mercy Health System where she served as the Executive Director, Health and Wellness for their multiple campuses. Prior to that, she served as the Vice President of Rehabilitation and Long Term Care with the Franciscan Health System of Cincinnati. With over thirty years of health care management experience, Kathy provides strategic leadership and management oversight for owned and managed affordable housing communities, in-home services and parish health ministries. Kathy received her Bachelor of Science Degree from The Ohio State University in Physical Therapy. Kathy is a Guild Certified Feldenkrais Practitioner and received her certification as a Specialist in Housing Credit Management in 2011. Kathy served for six years each on the Hyde Park Center for Older Adults and Tri-State Parkinson's Wellness Board as program chair. She served on the board for Healthy Moms & Babes for 10 years and was elected board chair. She is active on the Leading Age Ohio Affordable Housing Special Interest Group.